Return policy
Satisfaction Guaranteed
We strive for your complete satisfaction. Non-custom and non-digital products can be returned within 14 days for a full refund if they don’t meet your expectations .
Easy Returns
Initiate a return through our hassle-free Returns Portal or get in touch with our support team. Please note, return shipping costs are non-refundable unless the item is defective.
Prompt Refunds
Returns are processed efficiently—expect your refund within 7-10 business days after we receive and inspect the returned items.
Support on Hand
Our customer service team is eager to assist with any inquiries or support needs to ensure your eexperience with us is smooth and enjoyable.
Our Commitment to Your Satisfaction
We stand behind our products and want you to be fully satisfied with every item you purchase from Trip Bovidai. Here’s how we make sure your returns are as worry-free as your shopping:
Return Window: Please initiate your return within 14 days of delivery.
Condition for Returns: Items should be in new, unused condition with all original tags and packaging intact. Unfortunately, we cannot accept returns on items that do not meet these conditions.
Condition for Returns: Items should be in new, unused condition with all original tags and packaging intact. Unfortunately, we cannot accept returns on items that do not meet these conditions.
Custom and Digital products
Custom Items: Due to their personalised nature, custom items are final sale unless they are defective.
Digital Products: All sales are final for digital products and are not eligible for returns, exchanges, or refunds.
Hassle-Free Shipping on Returns
Shipping Costs: You will be responsible for paying for your own shipping costs for returning your items unless the return is due to an error on our part (such as incorrect or defective item). We recommend using a traceable shipping service or purchasing shipping insurance for returns.
Return Process: Simply access our Returns Portal to get started or contact our support team for help.
Our Hassle-Free Returns & Shipping
Making Returns Simple
We want you to love what you buy, but if something isn’t right, here is how you can return it:
You Cover the Ride Back: For non-defective returns, you handle the shipping. To ensure a smooth process, consider using a traceable shipping method.
We Cover If It’s Our Fault: If there’s an error on our part, we take care of the return shipping cost to correct it.
When Returns Don’t Make the Grade
Not all items are returnable. If we receive your return and it doesn’t meet our standards, we will inform you and discuss the next steps:
Non-Resalable Conditions: Includes items that are worn, altered, or without their original tags and packaging.
Processing: Refunds are processed within 7-10 business days after we receive the returned item and confirm it meets our return conditions.
Customer Support Ready to Assist
Our team is here to help make your return process as easy as possible. Reach out with any questions or for assistance with your return.